Refund policy

Return, Exchange & Refund Policy

Last updated: [DATE]

At EVORA Fashion we want you to love what you wear. If something is not right, we are here to help.

1. Return / Exchange Window

You can request a return or exchange within [7] days of delivery. To be eligible, the item must be unused, unwashed, with all original tags, labels and packaging intact.

2. How to Request

  1. Email us at evorafashion2004@gmail.com or WhatsApp +91 80173 83714 with your order number, product photos and reason.
  2. Our team will confirm eligibility within 24–48 hours.
  3. We will arrange a reverse pickup where available, or share the return address.

3. Non-Returnable Items

  • Innerwear, nightwear and items marked "Final Sale"
  • Products that are used, washed, altered or damaged by the customer
  • Items without original tags or packaging
  • Free gifts

4. Damaged, Defective or Wrong Product

If you receive a damaged, defective or wrong item, please inform us within 48 hours of delivery with an unboxing video/photos. We will replace it or issue a full refund at no extra cost.

5. Refunds

After the returned item passes quality check, refunds are processed within 5–7 business days to the original payment method. For Cash on Delivery (COD) orders, refunds are made to your bank account/UPI or as store credit. Shipping charges (if any) are non-refundable unless the item was damaged or incorrect.

6. Order Cancellation

Orders can be cancelled before they are shipped. Once shipped, the order can be returned as per this policy.

7. Contact

Business: EVORA Fashion
Email: evorafashion2004@gmail.com
Phone / WhatsApp: +91 80173 83714
Address: 868 Lane Number 5, Kavadewadi, Koregaon Park, 2nd Suite, Pune, Maharashtra 411001, India